Trigger
Tag Added: "order received"
Fires every time a customer sends in an order and gets tagged. This starts the 30-day countdown for that specific contact.
Step 1
Wait 30 Days
The contact sits in the workflow for 30 days. The clock is ticking from their last order date.
Step 2
IF / ELSE: Ordered Again?
Check: Is Last Order Received within the last 30 days?
This tells us if they placed a new order during the wait period.
End Workflow
They ordered again. They're active. No coupon needed.
Step 3
Add Tag
$25 bonus workflow
Prevents them from entering this workflow again.
Step 4
Send SMS
$25 coupon offer message with personalization using {{contact.first_name}}
Step 5
Send Email
$25 coupon email with redemption details and instructions.
Optional Follow-Up Sequence
Wait 3 days → Check if they ordered →
If no: Send reminder SMS → Wait 3 days →
If still no: Final reminder → End